Before returning items to us, please read and follow the instructions below. You can also call our Customer Support online, where one of our customer sales representatives will be glad to help you.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
10jerseys.us reserves the right to charge a handling fee on all returned products.
Refund Time:We will refund your payment within one week from our agreement.
If you pay by credit card.The Bank usually takes 25-30 days for them to process it.
Any questions,please contact us for the Bank transation Number.
Customers need to afford of the return ship cost from you side to us.
1. All returns must be sent back within 30 days of receipt of the item. We only accept products in their original condition.
Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Help Center and obtain a "Product Return" form that must be included with your package.
2. Mis-shipped products: For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.
3. Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)
Returning for replacement and refund
1. Quality Issues:
If a product has quality problems within 30 days of customers receiving it, 2012-cheapjerseys.com will be responsible for exchanging your item or returning a full refund. After confirming that the product has not been damaged on purpose, we will send a refund or exchange the product. Quality problems caused by manufacturing include such things as motherboard damage, screen damage, accessories damage, malfunctioning buttons.
2. Non Quality Issues:
If customers wish to return an item for non quality reasons within 7 days after receiving the product, we will return 85% the full price (15% will be withheld to cover the shipping fee).
Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.
Cancelling Orders (Before delivery)
If an order is canceled before delivery, Only the procedure fee will be charged.The rest will be refuned to you.
Cancelling Orders (Before delivery)
1. All dress orders canceled within 24 hours of purchase will be eligible for a full refund except the procedure fee which is charged by the Bank.or the intermediary agency.
2. All dress orders canceled after 48 hours will be eligible for a 25% partial refund.
For the customs clearance, we have many
methods and experiences, 99% of the orders are safe for delivery. Here we would
like to talk about the exceptions:
If the package has any problems in our country¡¯s Customs, we will be responsible of it and will resend all orders to you for free, and you not need to pay any other charges.
But if your package is seized by your country¡¯s Customs, you should contact to the Customs over there, and work with them on how to make your orders release from them. If they will not release the package to you after tried.We will resend your order,but you should pay for the shipping of resending.It will charge you about half of the amount of your order.Please notice.
If you will not afford the shipping,then we will not do the resend also will not do any refund.The insurance you paid is make sure the goods will be smooth exit from china.If it is seized by your country¡¯s customs,we really can not control it and it is not our responsibility.
If oders received on Saturdays, Sundays and public holidays, as well as orders received after 1pm on weekdays, will be processed the next working day. Please note that any shipping time stated on our website or given by customer service representatives are estimats only. We will do our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, weather, holidays or incorrect/insufficient delivery information.
If you have any questions, please do not hesitate to Contact Us.
Business contact: Vicky